Refund policy
This policy distinguishes withdrawal, cancellation, legal guarantees, payment errors and goodwill gestures.
Last updated: September 7, 2026
This page is a translation provided to make it easier for you to read. Only the French version is legally binding: in the event of any difference, the French version applies.
1. Scope
This policy applies to Fichea subscriptions purchased online. It supplements the terms and conditions and does not reduce any mandatory consumer right.
The features, price, taxes, duration and billing frequency that apply are those shown before the order. This policy does not repeat any price that could become outdated.
2. Withdrawal from a continuous service
When the law gives you a right of withdrawal for a distance contract, you have in principle fourteen days to exercise it. Fichea provides a continuous digital service.
If you asked for the service to start before the end of this period, that request is not a general waiver. An amount proportionate to the service provided until withdrawal may be due where the law allows it.
Use the online withdrawal feature or send an unambiguous statement. The exceptions specific to certain digital content are not applied automatically to the SaaS subscription.
3. Cancellation and renewals
Cancellation prevents future renewals from the date shown in the flow. It is separate from withdrawal and from a refund request. See the Cancellation page.
A period already started is not refunded solely because of cancellation, except for a right of withdrawal, a lack of conformity, non-performance, a payment error or a written commercial decision.
4. Payment error or unauthorized transaction
Contact Fichea in case of a double charge, an amount different from the summary, a subscription you did not request, or a refund that was announced but not received. Include the account address, the date, the amount and the receipt reference, without sending the full card number.
An unauthorized transaction can also be reported to the payment provider or to your financial institution within the applicable time limits. Contacting Fichea first is not a condition that limits these rights.
5. Lack of conformity or unavailability
If the digital service is defective, you can ask for it to be brought into conformity free of charge. If the legal conditions are met, you can ask for a price reduction or termination of the contract.
A brief interruption, a local connection problem or an unreadable source document does not automatically entitle you to a refund. The duration, the cause, the features affected and the solutions offered are examined case by case, without setting aside the legal guarantees.
6. Goodwill gesture
Fichea may offer a refund, a credit or an extension outside the cases required by law. Such a gesture is only granted after written confirmation stating its amount and scope.
No general commercial guarantee of a refund of the first period is promised by this version.
7. Submit and track a request
Write to contact@fichea.fr with the account address, the date and reference of the payment, the reason and the outcome you want. Do not send a full card number or an identity document unless justifiably requested.
Fichea acknowledges receipt and communicates the next steps in writing. When a refund is accepted, it is sent through the original payment method where available; display times then depend on the payment provider and the bank.